Conflict and Dealing With Difficult People at Work

Some people are just difficult to deal with.  Your interpersonal skills will not affect their attitude or their approach to life.

However, your behaviours and the choices you make in conflict resolution and how you deal with difficult people and responding to these people are yours to control.

Understanding how they make their choices and how you react is a first step to taking control of your behaviours and responses to manage conflict and handling difficult people, customers and staff.

Understanding what "pushes your buttons" then developing strategies to deal with these triggers assists in dealing and diffusing with conflict situations.

It is useful to learn some skills to deal with challenging individuals and with situations where you need to employ good Conflict Management & Conflict Resolution Skills so you know how to handle difficult people and difficult situations.

Third Sigma International delivers an in-house one-day interactive workshop for people who may need assistance in negotiating & planning for conflict situations, and being more assertive in dealing with difficult people and difficult situations.

In-house Workshops

Based on the ground breaking work of the Arbinger Institute in understanding egos and their impact on behaviours and choices;  the Third Sigma International in-house Conflict Management and Dealing with Difficult People workshop provides real understanding of self, practical strategies and increased confidence in how to Deal with Difficult People and Situations
 
One of our team will meet with you to discuss how we can tailor a Dealing with Difficult People program to meet your specific organisations' needs.

Call us today on 1300 766 092 for a free discussion on how Third Sigma International can assist your team to improve in their skills in Conflict Resolution and Dealing with Difficult People and Difficult Situations.

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